Introduction
The purpose of this privacy policy is to inform users of the Camping Parc de Vaux website about how their personal data may be collected, used, stored, and protected.
Camping Parc de Vaux places particular importance on respecting the privacy of its visitors and is committed to processing personal data in a transparent and proportionate manner, in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).
This policy applies to data collected through the website, contact forms, web analytics tools, cookies, and external services used for booking or displaying content.
Data Controller
The controller of personal data is:
SARL PORTEZ DALIGAULT
Camping Parc de Vaux
35 Rue des Colverts
53300 Ambrières-les-Vallées
France
SIRET: 838 795 292
Phone: 02 43 04 90 25
Email: contact@parcdevaux.com
Personal Data Collected
Camping Parc de Vaux may collect various types of personal data depending on how the site is used.
Data Collected When Submitting a Contact Request
When you use the contact form or contact the campground directly, the following information may be collected:
- name;
- first name;
- email address;
- phone number;
- preferred dates for your stay or event;
- type of accommodation or request;
- message content.
This information is necessary to respond to your request and keep track of our correspondence.
Data Collected During a Reservation
Online reservations can be made through a secure external platform, such as SecureHoliday.
In this context, certain data may be collected directly by the booking platform or forwarded to the campground for the purpose of managing your stay:
- customer identity;
- contact information;
- mailing address;
- information about the trip;
- type of lodging booked;
- dates of stay;
- selected options;
- group composition;
- payment information;
- communications related to the reservation.
Payment information is processed by secure payment service providers affiliated with the booking platform. Camping Parc de Vaux does not directly store full credit card details.
Data Collected While Browsing
While you are browsing the site, certain technical data may be collected, depending on the tools that are enabled and your consent settings:
- IP address;
- browser type;
- type of device used;
- operating system;
- pages viewed;
- length of visit;
- navigation path;
- approximate geographic area;
- traffic statistics;
- cookies and trackers.
Purposes of Data Processing
The data collected may be used for:
- respond to inquiries submitted via the contact form;
- handle requests for information;
- prepare, confirm, and track reservations;
- manage customer relations before, during, and after the stay;
- manage administrative, accounting, and tax obligations;
- improve the content and functionality of the website;
- measure the website's traffic;
- ensure the security of the site;
- prevent abuse or fraudulent use;
- improve the user experience.
Legal Basis for Data Processing
Data processing carried out by Camping Parc de Vaux is based, as applicable, on:
- the performance of a contract or precontractual measures, including reservation requests and the management of stays;
- legal requirements, particularly with regard to accounting, billing, and administrative obligations;
- legitimate interests, including responding to requests, improving services, ensuring the security of the website, and managing customer relationships;
- consent, particularly for certain cookies, trackers, statistical tools, or non-essential third-party services.
The GDPR applies to companies that process personal data in the European Union, regardless of their size or industry.
Data Retention Period
Personal data is retained only for as long as is necessary for the purposes for which it was collected.
For reference:
- Data related to contact requests may be retained for up to 2 years after the last communication;
- Reservation-related data may be retained for as long as necessary to monitor the guest's stay and then archived in accordance with applicable accounting and tax requirements;
- Billing-related data may be retained for the applicable statutory period;
- Payment-related data is processed by payment service providers in accordance with their own security and data retention policies;
- Cookies and audience measurement data are retained for the periods specified in the consent management tool and the settings of the services used.
Recipients of the data
The personal data collected is intended for Camping Parc de Vaux and for individuals authorized to process it as part of their duties.
They may also be shared with service providers that are strictly necessary for the operation of the website, the management of reservations, or the processing of payments, including:
- Hostinger, for website hosting;
- Complianz, for managing cookie consent;
- Google Analytics, for audience measurement;
- SecureHoliday, for online reservations;
- secure payment providers;
- technical or web maintenance service providers;
- the relevant administrative agencies or authorities when required by law.
Camping Parc de Vaux does not sell its users’ personal data to third parties.
Data Transfers Outside the European Union
Certain third-party services used on the site, including Google Analytics, may involve the processing or transfer of data outside the European Union.
When necessary, these transfers are governed by the mechanisms provided for in the applicable regulations, including standard contractual clauses or any other safeguards recognized by the GDPR.
Users are encouraged to review the privacy policies of the relevant third-party services for more information on how they process data.
Data Security
Camping Parc de Vaux takes reasonable measures to protect personal data from loss, unauthorized access, alteration, disclosure, or misuse.
The site is hosted by Hostinger and uses technical solutions designed to ensure its proper functioning and security.
However, users are advised that no data transmission over the Internet can be guaranteed to be completely secure.
Your Rights
In accordance with applicable regulations, you have the following rights regarding your personal data:
- right of access;
- right to rectification;
- right to erasure;
- right to restriction of processing;
- right to object;
- the right to data portability, where applicable;
- the right to withdraw your consent at any time for processing based on that consent.
To exercise your rights, you can contact Camping Parc de Vaux at the following address:
You can also send your request by mail:
Camping Parc de Vaux
35 Rue des Colverts
53300 Ambrières-les-Vallées
France
If you encounter any difficulties or receive an unsatisfactory response, you may file a complaint with the CNIL.
